Shipping
Q1. Can I track my order?
Ans. Absolutely! We want to ensure that you have complete visibility and peace of mind when it comes to your Aawaz order. Once your order is confirmed and, on its way, we’ll send you a unique tracking number. From the moment it leaves our hands to the moment it arrives at your doorstep; you’ll be able to stay connected with your order’s journey. We understand the excitement of eagerly awaiting your Aawaz products, and our goal is to keep you informed every step of the way. If you ever have any questions or need assistance with tracking your order, our dedicated and friendly customer support team is just an e-mail away.
Q2. What shipping carriers do you use?
Ans. When it comes to shipping your orders, we want to ensure a reliable and delightful experience for you. That’s why we’ve partnered with trusted shipping carriers, including Shiprocket, to bring your Aawaz products to your doorstep. Rest assured, we hand over your order to carriers who share our commitment to handling packages with care. We’re committed to making your shopping journey with Aawaz as smooth as possible, from checkout to delivery.
Payment
Q1. What payment methods do you accept?
Ans. We want to make your shopping experience with Aawaz as smooth and convenient as possible. You can easily make payments using major credit and debit cards like Visa, Mastercard, and American Express. We also accept payments through popular digital wallets such as Paytm, PhonePe, and Google Pay, ensuring hassle-free transactions at your fingertips. Additionally, we provide the flexibility of bank transfers and UPI (Unified Payments Interface) for a seamless payment experience. If you have any questions or need assistance with payment options, our friendly customer support team is here to help you every step of the way.
Product
Q1. What fabrics do you use in your products?
Ans. It’s a personal commitment for us to prioritize the well-being of our planet. That’s why we handpick fabrics like linen, hemp, bamboo, ramie, wool, and tencel for our exquisite collection. By choosing these sustainable materials, we actively contribute to saving precious water, reducing harmful emissions, and eliminating the use of toxic chemicals. With every Aawaz garment, you become a part of the sustainable fashion movement and can feel confident that your style choices align with your values. Join us on this meaningful journey towards a more sustainable and fashionable future. Together, we can make a difference, one stylish step at a time.
Q2. Can I request a fabric swatch before placing an order?
Ans. While we currently don’t offer fabric swatch orders, we want you to feel confident in your decision. Rest assured, we meticulously curate our fabric selection, including linen, hemp, bamboo, ramie, wool, and tencel, with great attention to quality and sustainability. If you have any specific questions about our fabrics or need further assistance, our dedicated and knowledgeable customer support team is here to help. We genuinely care about your satisfaction and are committed to guiding you through the fabric selection process, ensuring you find the perfect match for your style and values.
Q3. Do you have a physical store or showroom?
Ans. As a small startup, Aawaz is currently focused on our online presence, bringing sustainable fashion directly to you wherever you are. We understand that shopping online can sometimes feel impersonal, but rest assured that our dedicated team is here to provide you with exceptional customer service and support. We appreciate your support as we continue to grow and make a positive impact in the fashion industry. Stay tuned for exciting updates and announcements. Feel free to reach out to us with any questions or feedback you may have. Thus, we’re trying to build something special together.